Frequently asked questions
Billing
Can I change plans?
Yes, at any time. Upgrades are prorated. If you downgrade to a plan with fewer keywords, you choose which keywords to keep first — we never drop one silently.
Keywords & exclusivity
What does “exclusive” mean?
While you hold a keyword in a market, no other Funnel Rating customer can claim it in that market. It does not stop anyone from bidding on it in Google Ads — it guarantees that you, and only you, get our audit and competitive intelligence for it.
Why is exclusivity per market?
A dentist in Houston does not compete with one in Manchester. Search results are local, so scores are measured per market. National or global exclusivity is available as a premium add-on.
How are keyword prices set?
From the keyword’s search volume, what advertisers pay per click for it, and the size of the market. High-value keywords in large cities cost more than niche terms in small markets.
What happens when I cancel?
Your keywords stay reserved for you for 14 days. Resubscribe within that time and you keep them; after that they return to the market.
Scores & audits
How is my score calculated?
Six dimensions — performance, conversion structure, messaging, technical SEO, trust and mobile — built from 38 checks. 70% of the weight comes from objective measurements. The full rubric is on the methodology page.
Can I dispute a score?
Yes. Every finding shows the evidence behind it. If something is wrong, reply to the audit email and an analyst will review it.
How often is my funnel re-audited?
Monthly on Silver, weekly on Gold and daily on Platinum. You can also request a re-audit after making changes.